Frequently Asked Questions

Do I choose my own lottery number to play with?

Every entry into the draw is automatically allocated a unique lottery number. The odds of winning are fair and equal for every number.

How can I check and see if I've won?

You can check the results page on our website after each monthly draw. Winners are also notified and paid their prizes by cheque automatically.

How do I claim my prize?

When you enter our lottery we ask for your address so that we can send you your prize if you win. Prizes are sent out automatically after every monthly draw, so there is no need to make a claim.

How can I cancel my lottery membership?

Lottery membership can be cancelled at any time by calling 0870 0340 076 or via e-mail at

Is the lottery legal?

Yes, we operate in compliance with all Gambling Commission (the UK regulatory body concerned with lotteries) requirements and the lottery is administered by a certified External Lottery Manager. For further information please see our Rules page.

What is the minimum age requirement to enter

You must be over the age of 16 to enter the lottery.

How are the lottery proceeds used?

On average, 18% from proceeds is spent on prizes, 18% on expenses and 64% goes to Flint House's work

What are the odds of winning a prize?

There is around a 1 in 1,200 chance in winning a prize in the Flint House Lottery.

I need some advice on the effects of gambling, can you help?

To speak to someone about a gambling problem contact the Gamble Aware confidential helpline on 0808 8020 133 or visit their website for further information.

Who can I contact if I have any further questions?

For questions about the lottery or your lottery membership, please call our Lottery Helpline: 0870 0340 076 (Mon – Fri 9am – 5pm)

Or you can email us: 


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